If the issue still persists, I suggest let’s refer to the following KB article to troubleshoot this issue. Once the issue reappears again, we can determine which add-in causes this problem and then disable it. Normally, you could do the following to disable the conflict add-ins in your Office program:Ī) Click File menu, click Options > Add-in, click Go button in the Manage: Com-in Add.ī) Check if there are any add-ins, clear the checkbox to disable them.Ĭ) Close the Office program and restart it.ĭ) Add one check back each time to the list of Add-In, restart the Office program, and repeat the above procedure. If the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Office program, we can try to disable them. Press and hold the CTRL key, and then click the Office program you want to start. Click Start, point to All Programs, and then point to Microsoft Office.Ģ. Every time I do a mail merge from an Excel worksheet (I have tried this several times), when I get to. Matt, let’s perform the following steps first.ġ. Microsoft Word 2010 freezes when doing mail merge. If there is any misunderstanding, please feel free to let me know. Thank you for using Microsoft Office for IT Professionals Forums.įrom your description, I understand that users can create the mail merge on the file within error, but after saving the file with the new linked document and reopen the file Word crashes.
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